Support - Green Education

Customer Support

Welcome to Green Education’s Customer Support page – your gateway to a seamless and enriching educational experience! At Green Education, we are committed to providing top-notch support to ensure your journey with us is smooth, enjoyable, and tailored to your unique needs.

Whether you have questions about course offerings, technical issues, or any other inquiries, our dedicated support team is here to assist you every step of the way. Explore the resources and assistance options available, and let us empower you on your educational path. Your success is our priority, and we look forward to supporting you on your learning adventure with Green Education!

How we serve you

Live Support

Our knowledgeable and friendly support team is fluent in multiple languages, ensuring that you can communicate with us comfortably.

Resources

All our educational materials, guides, and resources are available on various media, making it easy for you to navigate and understand our products and services.

24/7 Team

Whether you reach out to us through email, chat, or phone, our team is committed to responding promptly ensuring a smooth and efficient communication process.

info@green.et

We have dedicated email support team to respond to your requests. The maximum wait time is 10 minutes.

+251911485113

We have organized a call center with 24/7 trained operators. Cal us to get your request resolved instantly.

@greenedu

Join our Telegram channel to get valuable info about our products or chat using our Telegram chat bot.

Watch our how to videos

Frequently Asked Questions

What are the digital products of Green Education ?

Green Education has a wide range of digital products. The most popular product is the preparation and mock test to make undergraduate students for National Exit Examination which has been in place by the FDRE Ministry of Education.

How are the Digital Contents Organized ?

We have organized our digital products according to thematic organization as per stipulated in the FDRE Ministry of Education Test Blueprint for National Exit Examination enacted in 2015 E.C. Accordingly, every Bachelor Degree Program is organized into five Themes where each theme contains three or four courses.

How much does a digital product cost at Green Education ?

Th price for every Thematic area which consists of three Courses is 290 ETB. That means you can either buy a single theme just for 209 ETB or all the five themes which consists of 15 or more courses for a price of approximately 1,450 ETB.

How can I pay ?

You can pay Online for the products you selected using one of the online payment options we have integrated with our system. Our Chappa and SantimPay payment options give you the flexibility to pay directly from your bank debit card or from your mobile wallet of your choice of bank.

However, if you prefer to pay in cash, you can walk in to our office at Addis Ababa, 2 Mazoriya near Awraris Hotel.

How can I get a reciept for my payment ?

You can get payment receipt for any payments you may make online or in person. If you pay in cash at our office, the cashier will give you your receipt automatically. However, if you pay online or deposit to our bank account, Visit our office or contact our support team or email to finance@green.et.

How can I get a refund for my payment ?

If you are not satisfied with our product; or make a payment in excess of what you are suppose to pay. Contact us, we will process your refund instantly.